Nexicom Knowledge Base


Nexicom Knowledge Base

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How do I make an online payment?

Log into Smarthub to access your Nexicom accountorClick “Pay Now” at All you need is your account number and last name or business name. PAY ONLINE FOR CUSTOMERSEliminates the need to call and wait on the phone to make a payment, no need to register for SmartHub and less steps than SmartHub if just making […]

Are there usage limitations?

All of Nexicom’s service plans provide unlimited bandwidth usage, with no caps or hidden limits/fees. However, the Internet speed that you subscribe to will have a direct relation to what you can do online. As an example, the minimum system requirement for streaming services such as Netflix in High Definition (HD) is 5.0 Mbps. If […]

Common Activities and Minimum Required Speeds

Did you know the CRTC reported in 2019 that almost 1/4 of all households have 3+ mobile devices – important to remember when determining speed requirements since usage is cumulative for every device and user Activity Minimum Speed Recommended Netflix 5 Mbps Streaming – Hulu, Netflix – SD 5 Mbps Streaming – Hulu, Netflix – […]

Does Nexicom have a monopoly?

Any other telecommunications company that wants to do business in this area can do so, Nexicom has not, and cannot prevent that. The primary reason other providers have not chosen to provide service in this area is both the low population density of these rural communities, and the prohibitively higher cost of implementing a communications […]

How much does it cost to move my service to a different address?

If you are a Dial-up customer, there is no move of service fee to change to a different address. If you are a Telephone, DSL Internet, Cable Internet, or Cable Television customer, there is a $50 move of service fee to change to a different address. If you are a Wireless Internet customer, there is […]

How can I contact you?

We can be contacted by phone, fax, mail, or email using the contact information provided below. Toll Free Number : 1-888-NEXICOM (639-4266) Phone Number : (705) 775-NEXI (6394) Helpdesk Fax Number: (705) 932-2242 or 1-877-634-8148 Customer Service Fax Number:(705) 932-2329 Email Inquiries: General Information: Technical Support: Business Sales: Cable TV: Telephone: Security Systems: Mailing address:  Nexicom Inc. 5 King […]

How can we make a payment?

We have several options to make payments convenient for you. 1. SmartHub: Make payments easily and access your account Online or download our SmartHub app  2. Pay Online: Use the “Pay Now” feature. Use your VISA/Debit or traditional Credit Card; no E-Billing is required. Simply click the button, input in your account number and the […]

I’ve been told I need more height for my Wireless service, what does that involve?

Nexicom is happy to provide contact information for local Tree and Tower Climbers for you to contact. It is not a service performed by Nexicom staff. If the Nexicom owned equipment that provides your Wireless Service is installed on a tower/tree with the assistance of a Tower/Tree Climber, you are responsible for hiring the Tower/Tree […]

Nexicom forces us to take a phone we don’t want.

Nexicom is the local service provider in your area (SILEC – Millbrook, Cavan, Ida, Keene, Hiawatha, Lang, and Indian River), which means the lines are owned and operated by Nexicom. We operate in what the CRTC has identified as a high cost serving area. CRTC regulate that Nexicom has an obligation to “stand ready and […]

What do I need to provide you with when signing up for service?

When completing a new application we require one form of one of the pieces of ID listed below, Pre-Authorized Payment information (Credit card, Chequing account), and a signature on the application. Accepted form of ID: Status Cards Driver’s Licence Birth Certificate Ontario ID card Passport Military ID Gun Licence     Note: Pre-Authorized payment information […]