General Information

Are there usage limitations?

All of Nexicom’s service plans provide unlimited bandwidth usage, with no caps or hidden limits/fees. However, the Internet speed that you subscribe to will have a direct relation to what you can do online. As an example, the minimum system requirement for streaming services such as Netflix in High Definition (HD) is 5.0 Mbps. If you only have a 6.0 Mbps connection, most of your bandwidth would be going towards the Netflix video, and that would limit what you can use for the rest of the home.

Common Activities and Minimum Required Speeds

Did you know the CRTC reported in 2019 that almost 1/4 of all households have 3+ mobile devices – important to remember when determining speed requirements since usage is cumulative for every device and user Activity Minimum Speed Recommended Netflix 5 Mbps Streaming – Hulu, Netflix – SD 5 Mbps Streaming – Hulu, Netflix – HD 10 Mbps Streaming – Hulu, Netflix – 4K 35 Mbps Disney+ 5-10 Mbps Android Box 4 Mbps Streaming TV shows 5 Mbps Stream Music 2 Mbps YouTube 1 Mbps Gaming 25 Mbps Email  1 Mbps Surf Web / Online Shopping 5 Mbps Play Games Read more

Does Nexicom have a monopoly?

Any other telecommunications company that wants to do business in this area can do so, Nexicom has not, and cannot prevent that. The primary reason other providers have not chosen to provide service in this area is both the low population density of these rural communities, and the prohibitively higher cost of implementing a communications network across larger geographic distances. Because of these factors it is not viewed as an attractive business model, so other companies have chosen not to provide service here as it represents a significantly lower return on investment.

How much does it cost to move my service to a different address?

If you are a Dial-up customer, there is no move of service fee to change to a different address. If you are a Telephone, DSL Internet, Cable Internet, or Cable Television customer, there is a $50 move of service fee to change to a different address. If you are a Wireless Internet customer, there is a $149 fee to move to a different address as it will require a new install of our wireless equipment at the new location.

How can I contact you?

We can be contacted by phone, fax, mail, or email using the contact information provided below. Toll Free Number : 1-888-NEXICOM (639-4266) Phone Number : (705) 775-NEXI (6394) Helpdesk Fax Number: (705) 932-2242 or 1-877-634-8148 Customer Service Fax Number:(705) 932-2329 Email Inquiries: General Information: customerservice@nexicom.net Technical Support: support@nexicom.net Business Sales: sales@nexicom.net Cable TV: cabletv@nexicom.net Telephone: telco@nexicom.net Security Systems: securityrpt@nexicom.net Cable TV Support: Toll Free: 1-888-639-4266 (705) 932-8000 or (705) 295-8000 Repair Line: 1-866-639-2586 Mailing address:  Nexicom Inc. 5 King Street E., Millbrook, Ontario, L0A 1G0.

How can we make a payment?

While Nexicom offices are closed to the public during the COVID-19 pandemic, we have several options to make payments convenient for you. 1. Pay Online: Use the “Pay Online” feature. Use your VISA/Debit or traditional Credit Card; no E-Billing is required. Simply click the button, input in your account number and the last name on the account (or business name) and it will prompt the payment screen. 2. Online Banking: Set Nexicom up as a payee through your online banking or banking app. Our name for the payee could be listed as ‘Nexicom’ or ‘Nexicom INC’ depending on how the Read more

I’ve been told I need more height for my Wireless service, what does that involve?

Nexicom is happy to provide contact information for local Tree and Tower Climbers for you to contact. It is not a service performed by Nexicom staff. If the Nexicom owned equipment that provides your Wireless Service is installed on a tower/tree with the assistance of a Tower/Tree Climber, you are responsible for hiring the Tower/Tree Climber to install, move, replace or remove the equipment.

Nexicom forces us to take a phone we don’t want.

Nexicom is the local service provider in your area (SILEC – Millbrook, Cavan, Ida, Mount Pleasant, Keene, Hiawatha, Lang, and Indian River), which means the lines are owned and operated by Nexicom. We operate in what the CRTC has identified as a high cost serving area. CRTC regulate that Nexicom has an obligation to “stand ready and to serve”. This means that regardless of the location in our exchange, we must have facilities serving each home.  This costs money to build and maintain.  CRTC mandates that basic phone pricing should be similar across the country so rural customers do not Read more

What do I need to provide you with when signing up for service?

When completing a new application we require one form of one of the pieces of ID listed below, Pre-Authorized Payment information (Credit card, Chequing account), and a signature on the application. Accepted form of ID: Status Cards Driver’s Licence Birth Certificate Ontario ID card Passport Military ID Gun Licence     Note: Pre-Authorized payment information or a $150 security deposit is required when signing up for services