If you have our Comtrend AR-5381u wireless modem, the password for the wireless connection is the last 10 characters of the MAC address written on the bottom of the modem.Note: Any letters that appear in this password must be capitalized. This password will only contain the letters A-F so anything that may look like the letter O is actually the number 0.
If you have our ZyXEL P-660-HN-51 wireless modem, the password for the wireless connection will be printed on the bottom of the modem on the spot labeled WPA-PSK Key. Note: This password is case sensitive and must be typed exactly as it appears on the bottom of the modem.
If you have your own personal wireless router (D-Link, Linksys, TP-Link, etc.), the wireless password would be something that was created during the initial setup of the router and is something that we will not have in our records. The person who performed the setup of your router will be the person who has this information.