Error 691 is an authentication error that occurs when either the username or password entered was incorrect.
Things you can try when receiving this error:
- Retype the username and password
- Ensure that the username is following the proper format (email@example.com)
- Make sure your Caps Lock is off when typing the password as it is case sensitive
- Delete and recreate the connection on the computer
Note: Some dial-up users will need to use the formatting firstname.lastname@example.org for their username.
If the above suggestions don’t work for you or you cannot remember what your username and/or password might be, please give our Internet Helpdesk a call at 1-888-639-4266.