All of Nexicom’s service plans provide unlimited bandwidth usage, with no caps or hidden limits/fees. However, the Internet speed that you subscribe to will have a direct relation to what you can do online.

As an example, the minimum system requirement for streaming services such as Netflix in High Definition (HD) is 5.0 Mbps. If you only have a 6.0 Mbps connection, most of your bandwidth would be going towards the Netflix video, and that would limit what you can use for the rest of the home.

Did you know the CRTC reported in 2019 that almost 1/4 of all households have 3+ mobile devices – important to remember when determining speed requirements since usage is cumulative for every device and user

Any other telecommunications company that wants to do business in this area can do so, Nexicom has not, and cannot prevent that. The primary reason other providers have not chosen to provide service in this area is both the low population density of these rural communities, and the prohibitively higher cost of implementing a communications network across larger geographic distances. Because of these factors it is not viewed as an attractive business model, so other companies have chosen not to provide service here as it represents a significantly lower return on investment.

We can be contacted by phone, fax, mail, or email using the contact information provided below.

Toll Free Number : 1-888-NEXICOM (639-4266)
Phone Number : (705) 775-NEXI (6394)
Helpdesk Fax Number: (705) 932-2242 or 1-877-634-8148
Customer Service Fax Number:(705) 932-2329

Email Inquiries:
General Information: customerservice@nexicom.net
Technical Support: support@nexicom.net
Business Sales: sales@nexicom.net
Cable TV: cabletv@nexicom.net
Telephone: telco@nexicom.net
Security Systems: securityrpt@nexicom.net

Mailing address: 
Nexicom Inc.
5 King Street E., Millbrook, Ontario, L0A 1G0.

We have several options to make payments convenient for you.

1. SmartHub: Make payments easily and access your account Online or download our SmartHub app 

2. Pay Online: Use the “Pay Now” feature. Use your VISA/Debit or traditional Credit Card; no E-Billing is required. Simply click the button, input in your account number and the last name on the account (or business name) and it will prompt the payment screen. For more information, see How do I make an online payment?

3. Pre-authorized Payments: The easiest way to avoid extra fees, set your payments to pull automatically on your due date from your bank account or credit card.

To set up banking information please call us at 705-775-NEXI (6394) or 1-888-NEXICOM to get started.

To set up Credit Card payments, simply log in to SmartHub. If you need to register for SmartHub, you will find easy instructions  under article How do I set up SmartHub?

4. Online Banking: Set Nexicom up as a payee through your online banking or banking app. Our name for the payee could be listed as ‘Nexicom’ or ‘Nexicom INC’ depending on how the bank set it up.

5. Telephone Banking: Login to your financial institution (Requires your account number and the amount you will be paying)

6. Postal: Mail a cheque for your payment to 5 King St E, PO BOX 1000, Millbrook ON, L0A 1G0. We ask that no cash payments be sent through the mail.

Log into Smarthub to access your Nexicom account
or
Click “Pay Now” at www.nexicom.net. All you need is your account number and last name or business name.

PAY ONLINE FOR CUSTOMERS
Eliminates the need to call and wait on the phone to make a payment, no need to register for SmartHub and less steps than SmartHub if just making a payment.

Some considerations:
1. Can only use CC (includes VISA debits) to pay this way
2. No visibility to see past bills (use SmartHub for this)

Log in with your account number and last name

Enter the amount you are paying

If you are a Dial-up customer, there is no move of service fee to change to a different address.

If you are a Telephone, DSL Internet, Cable Internet, or Cable Television customer, there is a $50 move of service fee to change to a different address.

If you are a Wireless Internet customer, there is a $149 fee to move to a different address as it will require a new install of our wireless equipment at the new location.

Nexicom is happy to provide contact information for local Tree and Tower Climbers for you to contact. It is not a service performed by Nexicom staff. If the Nexicom owned equipment that provides your Wireless Service is installed on a tower/tree with the assistance of a Tower/Tree Climber, you are responsible for hiring the Tower/Tree Climber to install, move, replace or remove the equipment.

Nexicom is the local service provider in your area (SILEC – Millbrook, Cavan, Ida, Keene, Hiawatha, Lang, and Indian River), which means the lines are owned and operated by Nexicom. We operate in what the CRTC has identified as a high cost serving area. CRTC regulate that Nexicom has an obligation to “stand ready and to serve”. This means that regardless of the location in our exchange, we must have facilities serving each home.  This costs money to build and maintain.  CRTC mandates that basic phone pricing should be similar across the country so rural customers do not pay the full amount it costs to provide this service.  Every Canadian customer pays a portion to a fund that subsidizes those deemed to be in a high cost serving area like ours to keep their rates equitable with those in high density urban areas.  Your phone cost is being subsidized to keep it at this rate. In a non-high cost serving area the Dry Loop is less expensive, but there is no subsidy.

Please Note: Our Peterborough office is currently closed to the public. The hours listed here will be in effect once we reopen.

Our Customer Service office in Millbrook is open Monday to Friday from 8am to 5pm.

Our Customer Service office in Peterborough is open Monday to Friday from 9am to 5pm and Saturday from 9am to 4pm.

Our Customer Service office in Lakefield is open Monday to Friday from 9am to 5pm.

Our Internet Helpdesk is open and taking live phone calls Monday to Friday from 8am to 10pm, Saturday from 8am to 5pm, and Sunday from 9am to 5pm.

Our Customer Service offices and Internet Helpdesk will be closed for the following Statutory holidays: New Year’s Day, Canada Day, Christmas Day, and Boxing Day.

Our Customer Service offices will be closed while our Internet Helpdesk will remain open between the hours of 9am and 5pm for the following Statutory holidays: Family Day, Good Friday, Victoria Day, Labour Day, and Thanksgiving Day.

Internet Helpdesk will be open until 4pm on Christmas Eve and New Year’s Eve.

Both the Customer Service Team and the Internet Helpdesk operate during regular hours of operation on Truth and Reconciliation and Remembrance Day.

When completing a new application we require one form of one of the pieces of ID listed below, Pre-Authorized Payment information (Credit card, Chequing account), and a signature on the application.

Accepted form of ID:

• Status Cards
• Driver’s Licence
• Birth Certificate
• Ontario ID card
• Passport
• Military ID
• Gun Licence

Note: Pre-Authorized payment information or a $150 security deposit is required when signing up for services

SILEC stands for Small Incumbent Local Exchange Carrier. A SILEC is a local telephone company which held the regional control on landline service before the market was opened to competitive local exchange carriers, or the corporate successor of such a firm. The geographical areas that comprise Nexicom’s SILEC territory include the rural villages of Millbrook, Cavan, Ida, Keene, Hiawatha, Lang, and Indian River.

CLEC stands for Competitive Local Exchange Carrier. A CLEC is a telephone company that competes with the already established local telephone business by providing its own network and switching.

There are some qualifying questions that will help you determine what speed profile fits your needs best. Consider the following when deciding on which internet package is best for you:
1) How many people in your home?
2) How many total devices including desk top, cell phones, smart appliances, lap top, iPAD, tablet, smart TV, doorbells, E readers etc are in the home?
3) What activities do you do online? Ie gaming, streaming, video calls
4) Do you work from home?
5) Students doing online school? How many?
6) Do you use Netflix? or Disney +?
7) Are you using Wi-Fi?
8) How many devices using Wi-Fi?

The Nexicom office locations can be found here: https://nexicom.net/contact

Policy:

Nexicom Inc. does not sell standalone Internet access services to customers in our regulated service areas.  Nexicom requires Internet access customers to subscribe to local telephone service as well.

Internet pricing does not include cost to maintain line:

Our retail Internet access monthly rate covers only the cost of the Internet service, and not the cost of the physical line that carries it to your property.  However, even if we were to remove voice service from the line, Nexicom would still incur costs to operate and maintain that physical line regardless of whether that line is copper or fibre.

Dry Loop:

If we were to offer standalone Internet access service, we would have to assess a charge to cover the expense associated with operating and maintaining the physical line.  This is called a dry loop charge.  Nexicom does not have a dry loop tariff and has not applied to the CRTC to offer such a service.  As dry loops are a regulated telecommunication service, we are not permitted to offer them without an approved tariff.

Less costly than Dry Loop:

Nexicom is a small independent local exchange carrier and as such, the costs to serve all customers throughout our serving area are recognized by the CRTC as high cost. The local rate paid by customers for our services is far less than the cost to serve such rural areas. The reason is that the rural areas are widespread and diverse with low customer density (unlike serving downtown Peterborough). Thus, in rural and sparsely populated serving areas such as Nexicom’s, the full cost of offering a dry loop would exceed the current CRTC approved charge for a rural subsidized dry loop line.

Nexicom does not, and can not prevent any provider (i.e. Bell, Cogeco, Rogers) from serving our SILEC areas. Just as Nexicom has chosen to operate as a CLEC in Bell and Cogeco areas, so those organizations could do here. They have chosen not to provide their services in these communities because of the cost to operate in a rural area where customer density is low.

Nexicom believes in providing the best price EVERY day to ALL customers. You will never have to waste your time calling in for the latest offer, and you won’t need to worry about a discount expiring because you are always getting the BEST deal possible. You can be assured that all customers are paying the same amount at all times. Note: Only exception is the $10 off for 3 months for new contracts.