Cable TV

Why are there black bars around my television picture?

Standard TV If you watch a high definition (HD) program (16:9 ratio) on a standard TV (4:3 ratio), it will place black bars at the top and bottom of the screen where there is no picture. Sometimes an HD channel will show a standard program (with black bars on the sides), so if you are watching on a standard TV, you will see black bars all the way around. If this happens, switch to standard broadcast for that network. HD TV If you watch a standard definition channel on your HD TV, it will place black bars at the sides Read more

Why do I have a black screen during a sports game?

Sometimes, due to region restrictions, some programming is blacked out at the organizer’s request because of broadcast rights. Programming could include CFL, NFL or NHL games.

What do I do if my receiver is frozen/locked and I can’t change the channels?

Like most electronic devices, your receiver generates heat, and if it isn’t well ventilated, it can sometimes overheat, which can cause it to freeze or lock. Your receiver can also be frozen after an electricity outage. The first thing to do if your receiver is frozen is to simply wait a moment to see if it refreshes. However, if the problem persists and you still can’t change the channels, follow these steps to reset your receiver: Unplug your receiver from the electrical outlet and wait 15 seconds. Plug the power back in and wait approximately 60 seconds. Turn the receiver Read more

Remote Control Functions

For IPTV Customers: Q: Why does the LED not blink when a key is pressed? A: Replace batteries with two new AA Q: Why does the LED blink when pressed but TV or Set Top Box do not respond? A: Make sure you are aiming the remote control at your device and that you are within 25 feet or a 30 degree angle of the device you are trying to control. Q: Why does the LED blink five times with each key press? A: Replace batteries with two new AA Q: Why does my remote not control the TV functions? Read more

When recording a series, how can I only record NEW episodes?

Scroll through the guide to find the program you would like to record When you find the program of your choice, press “OK” on your remote Select “Record Series” from the presented options Select the box to the right of the heading “Episodes” and change from “All” to “New Only” Select “OK”

What is a Set Top Box?

This is a device required for each TV that enables you to access your channels on your TV.