Nexicom Knowledge Base

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Nexicom Knowledge Base

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Why are there black bars around my television picture?

Standard TV If you watch a high definition (HD) program (16:9 ratio) on a standard TV (4:3 ratio), it will place black bars at the top and bottom of the screen where there is no picture. Sometimes an HD channel will show a standard program (with black bars on the sides), so if you are […]

Remote Control Functions

For IPTV Customers: Q: Why does the LED not blink when a key is pressed? A: Replace batteries with two new AA Q: Why does the LED blink when pressed but TV or Set Top Box do not respond? A: Make sure you are aiming the remote control at your device and that you are […]

When recording a series, how can I only record NEW episodes?

Scroll through the guide to find the program you would like to record When you find the program of your choice, press “OK” on your remote Select “Record Series” from the presented options Select the box to the right of the heading “Episodes” and change from “All” to “New Only” Select “OK”

What is a Set Top Box?

This is a device required for each TV that enables you to access your channels on your TV.