Cable TV

What can I do if my channels are having issues playing the audio, or the audio is completely missing?

For IPTV Customers: Please check the following: Press the Mute button to ensure it is not enabled. Raise the volume *important* ensure volume on set top box is at maximum before checking on tv or surround sound audio. Press STB button then volume which will display a blue volume icon on screen. Check the audio connections. Check the TV speakers or sound system connections and settings. Try resetting the receiver by disconnecting the AC power supply (at the wall) for 30 seconds, then plugging it back in. The receiver will initiate a full reset. Note: If you are using a Read more

Why are there black bars around my television picture?

Standard TV If you watch a high definition (HD) program (16:9 ratio) on a standard TV (4:3 ratio), it will place black bars at the top and bottom of the screen where there is no picture. Sometimes an HD channel will show a standard program (with black bars on the sides), so if you are watching on a standard TV, you will see black bars all the way around. If this happens, switch to standard broadcast for that network. HD TV If you watch a standard definition channel on your HD TV, it will place black bars at the sides Read more

Why do I have a black screen during a sports game?

Sometimes, due to region restrictions, some programming is blacked out at the organizer’s request because of broadcast rights. Programming could include CFL, NFL or NHL games.

What do I do if my receiver is frozen/locked and I can’t change the channels?

Like most electronic devices, your receiver generates heat, and if it isn’t well ventilated, it can sometimes overheat, which can cause it to freeze or lock. Your receiver can also be frozen after an electricity outage. The first thing to do if your receiver is frozen is to simply wait a moment to see if it refreshes. However, if the problem persists and you still can’t change the channels, follow these steps to reset your receiver: Unplug your receiver from the electrical outlet and wait 15 seconds. Plug the power back in and wait approximately 60 seconds. Turn the receiver Read more

Remote Control Functions

For IPTV Customers: Q: Why does the LED not blink when a key is pressed? A: Replace batteries with two new AA Q: Why does the LED blink when pressed but TV or Set Top Box do not respond? A: Make sure you are aiming the remote control at your device and that you are within 25 feet or a 30 degree angle of the device you are trying to control. Q: Why does the LED blink five times with each key press? A: Replace batteries with two new AA Q: Why does my remote not control the TV functions? Read more

I am experiencing video or audio quality issues, what do I do?

For IPTV Customers: If your audio does not sync with your video, try the following: Restart your Set-Top Box by unplugging the power cord located at the back of the unit. Allow device to remain unplugged about 30 seconds before plugging back in. It will then run an automatic update where you will see a spinning load wheel and the Nexicom symbol. This may take a couple minutes to complete. If you are still experiencing video quality issues, give us a call   For Digital Cable Customers: If your TV service is cutting in and out, there are a few Read more

The guide information says “To Be Announced”

The receiver can take between 30-60 minutes to load after an installation, a power failure or a receiver reset from our technical department. During this time, the channels themselves should work but the info will read To Be Announced and the menu will be inaccessible until it downloads. If it has been more than one (1) hour and your guide still says To Be Announced, unplug your Receiver and wait 15 seconds. Plug the power back in and wait 30 minutes before pressing on Guide and Menu, so the information is downloaded correctly. After 30 minutes, if the guide still Read more

When recording a series, how can I only record NEW episodes?

Scroll through the guide to find the program you would like to record When you find the program of your choice, press “OK” on your remote Select “Record Series” from the presented options Select the box to the right of the heading “Episodes” and change from “All” to “New Only” Select “OK”

How do I make closed captioning work on my TV?

For IPTV Customers: Click the CC button located at the bottom left of your remote. Though there are a handful of CC options, only “Analog CC 1” & “Digital CC 1” will display proper closed captioning. If you miss the option, you can continue to hit the button to go back through the list. To turn off the feature, click the CC button until it displays “CC Off”. To see if the channel itself supports closed captioning (not all do) hit the info button and look for a white icon showing “CC”. If no icon displayed then no closed captioning Read more