Do I need a set-top box for each TV?
yes, a device is required for each tv within your home.
How do I make closed captioning work on my TV?
For IPTV Customers: Click the CC button located at the bottom left of your remote. Though there are a handful of CC options, only “Analog CC 1” & “Digital CC 1” will display proper closed captioning. If you miss the option, you can continue to hit the button to go back through the list. To […]
How do I add or change my TV channels?
Please call our Customer Service line at (705) 775-NEXI (6394) for any changes to your existing TV package.
How do I only see the channels I’m subscribed to on my program guide?
For IPTV Customers: To see your list of Subscribed channels only on your program guide: Press the Guide button on your remote to bring up the program guide. Continue pressing the guide button to cycle through your channels lists – the titles of each channel list shows below the picture on the left. Stop when […]
How long do my DVR recordings stay saved for?
There is no time limit on your recordings however once your DVR nears its maximum percentage of available space, it will prompt you to delete old recordings.
I am experiencing video or audio quality issues, what do I do?
For IPTV Customers: If your audio does not sync with your video, try the following: Restart your Set-Top Box by unplugging the power cord located at the back of the unit. Allow device to remain unplugged about 30 seconds before plugging back in. It will then run an automatic update where you will see a […]
My TV is asking for a password or PIN
If your Set Top Box has re booted or power cycled it may pop up with this screen asking for a password or PIN. Simply press 1234 on your remote and hit OK. The TV should return to normal. If you have any questions, please reach out to us at 705-775-NEXI (6394).
My Set-Top Box is asking me for an activation code when it boots up. What do I do?
For IPTV Customers: Please unplug your Set-Top Box and plug it back in and the message should go away. If you still have issues, please call us at (705) 775-NEXI (6394)
The guide information says “To Be Announced”
The receiver can take between 30-60 minutes to load after an installation, a power failure or a receiver reset from our technical department. During this time, the channels themselves should work but the info will read To Be Announced and the menu will be inaccessible until it downloads. If it has been more than one […]
What can I do if my channels are having issues playing the audio, or the audio is completely missing?
For IPTV Customers: Please check the following: Press the Mute button to ensure it is not enabled. Raise the volume *important* ensure volume on set top box is at maximum before checking on tv or surround sound audio. Press STB button then volume which will display a blue volume icon on screen. Check the audio […]